Refund & Return Policy Effective Date: April 5, 2025 At Spiritual Cense, your satisfaction is our top priority. We take great care in offering high-quality incense products and strive to ensure a smooth and transparent shopping experience. Returns Eligibility We accept returns on most unopened and unused incense products within 30 days of delivery. To be eligible for a return, the item must be: In its original packaging Unused and unaltered Accompanied by proof of purchase (order number or receipt) Non-Returnable Items Due to hygienic and safety reasons, opened or used incense products are not eligible for return, except in cases where the product is damaged or defective upon arrival. Damaged or Defective Items If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery with: A clear photo of the damaged/defective item Your order number A brief description of the issue We will offer a replacement or full refund, including shipping, as applicable. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved: A refund will be processed to your original method of payment within 5–10 business days. Shipping costs (if applicable) are non-refundable unless the return is due to our error. Return Shipping Unless the item is damaged, defective, or incorrectly shipped: Buyers are responsible for return shipping costs. We recommend using a trackable shipping service for your return. Marketplace-Specific Policies Our return and refund policies are aligned with the guidelines of all major marketplaces (e.g., Amazon, eBay, Etsy, Facebook Marketplace, etc.). Where specific marketplace rules require alternative handling, we will comply accordingly. Please refer to the return instructions specific to the platform you purchased from or contact us directly. How to Initiate a Return To begin a return or request a refund, please contact us at: 📧contact@spiritualcense.com Or use the platform’s return request system where you made your purchase.
