"LILLY" Incense Pack of 15

Refund & Return Policy Effective Date: April 5, 2025 At Spiritual Cense, your satisfaction is our top priority. We take great care in offering high-quality incense products and strive to ensure a smooth and transparent shopping experience. Returns Eligibility We accept returns on most unopened and unused incense products within 30 days of delivery. To be eligible for a return, the item must be: In its original packaging Unused and unaltered Accompanied by proof of purchase (order number or receipt) Non-Returnable Items Due to hygienic and safety reasons, opened or used incense products are not eligible for return, except in cases where the product is damaged or defective upon arrival. Damaged or Defective Items If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery with: A clear photo of the damaged/defective item Your order number A brief description of the issue We will offer a replacement or full refund, including shipping, as applicable. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved: A refund will be processed to your original method of payment within 5–10 business days. Shipping costs (if applicable) are non-refundable unless the return is due to our error. Return Shipping Unless the item is damaged, defective, or incorrectly shipped: Buyers are responsible for return shipping costs. We recommend using a trackable shipping service for your return. Marketplace-Specific Policies Our return and refund policies are aligned with the guidelines of all major marketplaces (e.g., Amazon, eBay, Etsy, Facebook Marketplace, etc.). Where specific marketplace rules require alternative handling, we will comply accordingly. Please refer to the return instructions specific to the platform you purchased from or contact us directly. How to Initiate a Return To begin a return or request a refund, please contact us at: 📧contact@spiritualcense.com Or use the platform’s return request system where you made your purchase.

Shipping Policy Effective Date: 08/21/2025

At Spiritual Cense, we are committed to getting your incense to you quickly, safely, and affordably. We ship from our fulfillment center in Utah, USA, and proudly serve customers across the United States and select international destinations. Processing Times Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a notification with tracking information once your order has shipped. Shipping Rates & Delivery Estimates Shipping costs are calculated at checkout based on weight, destination, and shipping method. Each 15-pack of incense weighs 0.051 lbs Multiple packs may be combined for shipping to reduce costs Delivery time estimates: Standard (USPS First Class / Ground Advantage): 3–7 business days Expedited: 1–3 business days International: 7–21 business days (varies by destination and customs processing) Note: Delivery timelines are estimates and may vary based on carrier delays, holidays, and weather conditions. Free Shipping We may offer free standard shipping promotions from time to time. Terms will be clearly stated during those promotions. Multi-Channel Fulfillment We ship all orders using marketplace-compliant shipping services. This ensures timely tracking updates and fulfillment standards for platforms such as Amazon, eBay, Etsy, and others. Order Tracking Once your order ships, a tracking number will be emailed to you or updated via the platform you used to purchase. You can use this number to track your package at any time. Shipping Locations We currently ship within the United States and to select international locations. International customers are responsible for any customs duties or import taxes incurred during delivery. Undeliverable or Returned Packages If a package is returned due to an incorrect address or being unclaimed: We will contact you to arrange reshipment. Additional shipping charges may apply. Shipping Issues? If your order is delayed, missing, or marked as delivered but not received, please contact us at:
📧 contact@spiritualcense.com
or via the marketplace messaging system where you placed the order. We will work with the carrier to resolve the issue promptly.